Returns

We want you to love what arrives. Here's exactly how our policy works.

Damaged or defective items

If your piece arrives damaged or with a manufacturing defect, we'll make it right with a full refund. Just email us a photo of the issue within 30 days of your original payment date, and we'll take it from there.

What this doesn't cover

Because every piece is hand-sculpted and often one-of-a-kind, we're not able to accept returns or exchanges for personal preference — for example, if a color, expression, or piece simply isn't what you pictured once it arrives. We encourage a close look at the photos before ordering, and you're always welcome to email us with questions first.

Refund only, no exchanges

Because most pieces don't have an identical replacement in stock, approved claims are handled as a refund to your original payment method rather than a swap.

Custom orders

Interested in a custom piece? Email us first to talk through your idea. Once we've confirmed the details, we'll send you a private order link built just for your custom piece. Custom orders are covered by the same damaged-or-defective policy above.